Benefits: The attached file contains a simple, easy-to-use form designed to aid in the quick resolution of customer service problems. It will help prevent customer problems from falling through the cracks, provide for an orderly hand-off to someone who can address the matter, and help you establish fool-proof procedures that ensure prompt action is taken when a customer is unhappy with the products or services received. You can quickly customize the form to reflect the work flow of your company.
File Description: The file contains a two-page document — a one-page action form and one page of instructions and suggestions on how to use the form. Since the form is formatted as a table in Microsoft Word 6.0, you need Microsoft Word version 6.0 or above to use this form.
Customer service action form
Special Features: The customer service action form and instructions feature the following:
For background information as well as information on related topics, see improving
quality and satisfaction.