If you have employees, it is likely that you will have to deal with an
employee complaint. If an employee complains about an employment-related
situation, you should be prepared to handle it in a fair and consistent manner.
Be sure to review these topics:
procedure: while some larger employers have involved dispute resolution
and arbitration procedures, informal procedures are often the best method
for the small business owner.
basis: for the business with only one or two employees, it's not
necessary to specify how you'll handle complaints before they happen. Deal
with each situation as it arises.
for handling complaints: whatever method you use, we offer a list of
tips to help you deal with employee complaints effectively.