If you have employees, it is likely that you will have to deal with an employee complaint. If an employee complains about an employment-related situation, you should be prepared to handle it in a fair and consistent manner.

Be sure to review these topics:

• Informal procedure: while some larger employers have involved dispute resolution and arbitration procedures, informal procedures are often the best method for the small business owner.
• Case-by-case basis: for the business with only one or two employees, it's not necessary to specify how you'll handle complaints before they happen. Deal with each situation as it arises.
• Tips for handling complaints: whatever method you use, we offer a list of tips to help you deal with employee complaints effectively.